Privacy Policy

This Privacy Policy describes how Wisplet (“Wisplet”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information when you access our websites, applications, products, and services (collectively, the “Services”). By using the Services, you acknowledge this Policy. If you do not agree, please discontinue use.

• Account & Authentication: email, name (if provided), identifiers, authentication tokens, session data.
• Billing: subscription and transaction details processed by our payment processors. We do not store full payment card numbers.
• Content You Provide: prompts, messages, uploads, and other materials you submit or generate via the Services.
• Usage & Device: log data (e.g., timestamps, pages viewed), device and browser type, IP address, coarse location derived from IP, and event telemetry necessary to operate and protect the Services.
• Support: information you share when contacting us, including attachments and diagnostics.

We may aggregate or de-identify information so it cannot reasonably identify you. Aggregated or de-identified data is not considered personal data under this Policy.

• Provide, operate, and improve the Services and underlying infrastructure.
• Authenticate users, secure accounts, and prevent fraud, abuse, and misuse.
• Process payments and manage subscriptions, trials, and entitlements.
• Personalize features and content you request (e.g., settings, preferences).
• Provide support, communicate service updates, and respond to inquiries.
• Comply with legal obligations, enforce our Terms, and protect rights and safety.
• Perform analytics to understand service performance and reliability.

Where applicable, we rely on the following legal bases:

• Contract — to provide the Services you request.
• Legitimate Interests — to secure, maintain, and improve the Services.
• Consent — where required (e.g., certain cookies or communications).
• Legal Obligation — to comply with laws and regulations.

• Service Providers: trusted vendors (e.g., cloud hosting, authentication, payments, analytics, customer support) under contract and subject to confidentiality and data-protection obligations.
• Legal & Safety: when required by law or to protect the rights, property, or safety of Wisplet, our users, or others.
• Business Transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to continuity of privacy protections.
• With Your Direction or Consent: when you instruct us to share or otherwise consent to a disclosure.

We do not sell personal information.

We may transfer and process personal data in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses, UK Addendum, comparable mechanisms) to protect your data in accordance with applicable law.

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. We may retain aggregated or de-identified data for analytics and service improvement.

We employ administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure; we continuously work to enhance our protections.

The Services are not directed to children under 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

We use cookies and similar technologies to operate and secure the Services, remember preferences, and perform basic analytics. You may control cookies through your browser settings and, where applicable, through in-product preferences. Disabling certain cookies may affect functionality.

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. Where processing is based on consent, you may withdraw that consent at any time. To exercise rights, contact us at privacy@wisplet.com. We will respond as required by applicable law.

We do not use your private conversations or files to train shared foundation models. We may use aggregated or de-identified telemetry (e.g., performance statistics) to improve reliability, safety, and user experience. Where you choose to make content public, you understand it may be visible to others per your settings.

We engage third-party subprocessors to deliver the Services (e.g., cloud infrastructure, authentication, payments, analytics, and support tooling). We require appropriate data-processing terms and security measures. Our current subprocessor categories are listed above; we will publish a detailed list and material updates at /legal/subprocessors.

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., via the Services or email) prior to the effective date. Your continued use of the Services after the updated Policy becomes effective constitutes acceptance.

For questions, requests, or complaints regarding this Policy or our data practices, contact: